Transportation Policy
Welcome to shopping! To ensure that you can receive your goods quickly and safely, we have formulated the following delivery policies:
Processing time
Order processing time: Processing and dispatch arrangements depend on the selected configuration and availability and should be confirmed for the individual order. Please note that processing times may be delayed on weekends and public holidays.
Order Confirmation: You will receive a confirmation email containing tracking information after the order is processed.
Delivery scope
Domestic delivery: Please confirm whether delivery can be arranged to your intended destination before ordering.
International delivery: International delivery arrangements, where available, must be confirmed for the destination and order concerned.
Delivery method and time
Standard delivery: The available delivery method, estimated timing and cost should be confirmed for the equipment and destination concerned.
Urgent delivery: Please discuss any urgent delivery requirement before ordering. The availability, timing and cost of an expedited arrangement require individual confirmation.
Free shipping: Any shipping allowance must be stated in the confirmed order terms; please do not assume that shipping is included.
Delivery fees
Delivery charges and related arrangements should be confirmed for your order and destination before payment.
For international orders, responsibility for customs duties, import taxes and related procedures should be confirmed in the order terms.
Order tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your order on our website or on the website of the delivery service provider.
Delivery issues
Delay or loss: If your order does not arrive within the expected time, please contact us as soon as possible. We will assist you in contacting the delivery company to ensure that the issue is resolved.
Address error:
Order cancellation and modification
If you need to modify or cancel your order, please contact us as soon as possible before the order is shipped. Once the order has been shipped, we cannot cancel or modify it, but you can return it according to our return policy.
We are committed to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team at any time. Thank you for your trust and support!